11440 Memorial Dr
Houston, TX 77024
Mr Mangalji,
My wife and I need your help hence I am delivering this message personally.
I have been trying to resolve an important problem with one of your brands.
Red Roof Inn.
I have tried many avenues.
All are, at best unresponsive or indifferent, and at worse aggressive, rude and disrespectful.
I have been through @guestrelations
Property manager
Regional manager Hector
I wrote a few people via Linkedin….including yourself.
Westmont group HQ Houston
Florida CEO Gualano
The email I am trying to send to Gualano is below.
I cannot get it to him because I think I am being blocked or at the least ‘put off’
I spoke to a woman who when asked for Mr G email addy she was at first reluctant until I mentioned a name from Houston HQ.
I did not spell his address correct and it bounced.
I called this same lady to find the error and resend.
It was then this woman said she was the one who takes complaints and inferred Mr G would not be interested as he is CEO.
So I think I was deliberately misled for a second time as to the email addy.
I figure I could take responsibility for first inaccurate address, but twice?
And, after reading spelling many times and referencing his name on Linkedin as back up I am sure my spelling is correct.
So, here I am wanting to discuss a very important issue regarding the respect and dignity that should be offered our weakest members of society.
My wife is that person. I am in my 60s with many heart issues but one could not tell by looking at me.
My wife on the other hand is very frail.
She is paralyzed after a bad stroke.
Everyday we live the American nightmare of too many health issues with no insurance, leading to loss of house and home.
I understand you are probably not involved with the small issues of day to day operations.
No man with your sort of wealth ever gets their hands dirty.
But so long as you profit from those operations I want you to use your significant influence to sort this out.
I am so angry your people lack any concept of decency and humanity.
I believe their actions are taught and condoned by upper management.
Yes, Becci and I have to endure the cheapest of hovels, but we do not deserve to be treated as animals.
I am on a mission to change the way we treat each other. I am using my wife’s unbelievably nasty experiences since her stroke 500 days ago as a means to teach and shame.
www.kicked2curb.com
This is also story that needs to be written.
I hope I can also write about good human actions.
This is the email I want Mr Gualano to act upon.
My name is Peter Evans.
My wife is Thelma Himes aka Becci (middle name Rebecca)
We have been staying at your Hometowne Studios at 2130 Hi 6 South 77077 off and on for the last 2 months.
We are homeless.
Living the American nightmare of health issues without insurance, and bills so great we lost our house.
Becci had a bad stroke Dec 2017. She is right side paralyzed and maximum assist.
She needs help with toilet, bath everything.
A proper handicap size room became available Friday 10 May.
We booked for a week knowing we would stay longer when meagre social security check arrived.
I noticed quite a few things wrong and mentioned it to one of the staff.
I was told there were no maintenance people available over the weekend.
I did not press the point and was prepared to wait.
The problems
Shower not working. My wife needs a shower because she can not be placed into a bath tub. She needs to sit on a bench and be showered.
Bath drain mechanism missing and not working.
Not possible for even myself to wash.
The microwave was disgusting.
Organic waste all over.
Rust and peeling finishes everywhere.
I have photos.
I asked for microwave to be replaced.
I was told they did not have spares and that they would need to get permission.
Given the number of rooms I find it hard to believe there are no spares. At worst, Walmart is 2 mins away. Microwaves cost $50
The stove top emitted a disgustingly vile smell and smoke on startup. I think it came from organic matter under the hotplates which needed a good clean.
The toilet leaked water every 30 mins. The sound was annoying.
Organic matter was quite obvious around the kitchen area.
On a professional and safety note I would argue you should have GFCI outlets within 6 ft of water.
The way the kitchen is oriented and designed leads me to believe there is a higher than normal chance of electrocution. Your guests in that room are probably not at their fittest given it is a room for those with disabilities. You may kill someone.
Come Monday Raul did some work but disappeared before finishing.
I wrote corporate @guestrelations.
Thats when the problems started.
The young manageress knocked on the door demanding to see what was wrong.
She made it quite clear she was not happy I had complained.
She tried to make excuses for everything.
At one point she wanted to argue that there was only normal wear and tear throughout.
I called her bluff by extracting a large amount of organic waste which she said was rust.
She said I was being disrespectful and wanted us out.
I argued we had nowhere to go.
And my wife was still too fragile to impose another move.
My wife was sitting in a chair crying her eyes out.
The manageress simply said she did not care.
I wrote corporate again informing them of what had happened.
This time a man whose caller ID said Hector called and started interrogating me. He was very aggressive. I told him my complaints were clearly documented. I got the distinct impression he did not call to help or be impartial.
He informed me he was a regional manager and in charge of 21 or 23 properties and obviously trying to infere he was very important.
He, too started to make excuses.
I had to call him out as well.
He made the statement that the shower needed parts which were being ordered.
I told him Home Depot was but 2 mins down the road and the repair is nothing unusual.
Thats when he told us to get out.
I told him my wife was paralyzed and we could not move at this time.
He said he did not care.
He even harassed me with texts telling me to get out by check-out the next day.
Then he text to say if we got out that day we could get a full refund.
But not if we stayed.
I text we had a contract till the end of the week.
We never saw the maintenance man again.
Or housekeeping.
Retaliation and pure spite made your employees deny the repairs and housekeeping for the time of our stay.
This is totally unacceptable and just plain wrong.
My wife had a defibrillator implanted some 4 days prior and could not be washed for the first few days because of stitches etc.
It was important she get a shower fairly soon after we moved in.
The property manager and this regional manager should not be in the hospitality business.
I hope this is not how they are taught to behave.
I think they have done this many times before, and either no one has complained, or this behaviour is sanctioned from above. Hence they did not think twice about trying to kick us out just for complaining.
I hope you are not the immediate boss.
I have obviously asked our credit card company to reimburse us.
But I want much more.
An apology and assurance you will thoroughly investigate.
This should never happen to another person, regardless of whether they are handicapped or not.
I hope to hear more from you.
My email is pedanticpete@gmail.com
My tel # 281 701 8449
You can read the beginnings of Becci’s story www.kicked2curb.com
This disgraceful saga will be written as another example of how badly we treat each other, but will hopefully include a good ending.
Sincerely yours Peter Evans